Privacy Policy

1. Introduction

Create Build & Remodel ("Company," "we," "us," or "our") is a residential construction and remodeling company based in Hyannis, Massachusetts. We are committed to protecting the privacy of everyone who visits our website or contacts us about our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have regarding your personal data. It applies to all information collected through our website at createbuildandremodel.com and any related communications, including contact forms, emails, and phone interactions initiated through the site.

By using our website, you agree to the terms described in this Privacy Policy. If you do not agree with these terms, please do not use our website.

2. Information We Collect

We collect two types of information: information you provide to us directly, and information collected automatically when you visit our website.

2.1 Information You Provide Directly

When you fill out a contact form, request an estimate, or communicate with us through the website, we may collect:

Full name
Phone number
Email address
Property address or general location
Details about your project or service inquiry
Any other information you voluntarily include in a message

This information is provided voluntarily. You are not required to submit it to browse our website, but we cannot respond to your inquiry or provide an estimate without it.

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and standard web technologies, including:

IP address and general geographic location
Browser type and version
Device type and operating system
Pages visited and time spent on each page
Referring website or search query that brought you to our site
Date and time of your visit

This data is collected in aggregate and is generally not linked to your personal identity unless you have also submitted a contact form.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries — When you contact us through the website, we use your information to follow up, schedule consultations, and provide estimates.
To provide and improve our services — Your project details help us prepare accurate proposals and deliver the service you've requested.
To communicate with you — We may send you information related to your inquiry, project updates, or follow-up communications related to services you've expressed interest in.
To analyze website performance — Automatically collected data helps us understand how visitors use our site and improve the user experience.
To comply with legal obligations — We may use or retain your information as required by applicable federal or state law.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to recognize your browser and remember certain information about your visit.

4.2 Types of Cookies We Use

Essential Cookies Required for the website to function properly. These cannot be disabled without affecting core site functionality.

Analytics Cookies We use Google Analytics to understand how visitors interact with our website. This service collects anonymized data about page views, session duration, and navigation behavior. Google Analytics data is processed by Google LLC and is subject to Google's Privacy Policy, available at policies.google.com/privacy.

Advertising Cookies If we run paid advertising campaigns through Google Ads or similar platforms, these services may place cookies on your device to track conversions and measure ad performance. This data is used to evaluate the effectiveness of our advertising — not to build personal profiles for resale.

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

View the cookies stored on your device
Block cookies from specific or all websites
Delete existing cookies

Disabling cookies may affect certain features of our website. For guidance on managing cookies in your browser, visit allaboutcookies.org.

5. Third-Party Services

We may use third-party services to operate and improve our website. These providers may have access to limited personal data as necessary to perform their functions. We require that third parties handle your data in accordance with applicable privacy laws and only for the purpose of providing services to us.

Current third-party services may include:

Google Analytics — Website traffic and behavior analysis (Google LLC)
Google Ads — Paid advertising and conversion tracking (Google LLC)
Web hosting provider — Hosting and technical infrastructure for the website
Email service provider — Delivery of inquiry responses and project communications
CRM or contact management tools — If used to organize and follow up on client inquiries

We are not responsible for the privacy practices of third-party services. We encourage you to review their respective privacy policies.

6. How We Protect Your Information

We take the security of your personal information seriously and maintain reasonable administrative, technical, and physical safeguards designed to protect it from unauthorized access, disclosure, alteration, or destruction.

These measures include:

Secure website hosting with SSL/HTTPS encryption
Limited internal access to personal data on a need-to-know basis
Regular review of data handling practices

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, respond to your inquiry, complete a project, or comply with legal obligations.

Inquiry data submitted through contact forms is generally retained for a reasonable period following the initial contact. If a project relationship is established, relevant records may be retained for longer in accordance with standard business and legal requirements.

If you would like us to delete your information, please contact us using the details in Section 11.

8. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that a child under 13 has submitted personal information through our website, we will take steps to delete that information promptly.

If you believe a minor has submitted information to us, please contact us at the address provided in Section 11.

9. California Residents — Your Privacy Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

The right to know what personal information we collect, use, disclose, or sell
The right to delete personal information we have collected from you, subject to certain exceptions
The right to opt out of the sale or sharing of your personal information (note: we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us using the information in Section 11. We will respond to verifiable requests within 45 days as required by law.

10. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms, review sites, or partner resources. These links are provided for convenience and do not constitute an endorsement of those sites.

We have no control over the content or privacy practices of external websites and are not responsible for their privacy policies. We encourage you to review the privacy policy of any third-party site you visit.

11. Your Choices and Contact Information

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, where applicable
Opt out of marketing communications at any time

To make any of these requests, or if you have questions or concerns about this Privacy Policy, please contact us:

Create Build & Remodel Hyannis, Cape Cod, Massachusetts - [email protected], (508) 364-8856

We will respond to all requests within a reasonable timeframe and no later than 30 days from receipt.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website functionality. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts and applicable federal laws of the United States, without regard to conflict of law provisions.